Common queries answered
Frequently asked Questions
We aim for 3 business days from date of shipping however it could arrive withing 5 business days. Other than the weekends, we release orders daily.
Please goto My Account section at the top of the page or use the following link: https://chaddi.lk/my-account/ , once you register, you will receive a link to said email address to activate your account and update your password.
During checkout stage you will be given the option to type out a delivery address if different from shipping address.
If you have placed the order and want to change the address you will have to get in contact with us on +94 74 056 5664. If the order has not been taken by the courier we will manually update our systems with your new address.
If it is after the order has been dispatched, unfortunately we are unable
We are working on web tracking, until then please call +94 74 056 5664 with your order number
Do you ship to my country? Sri Lanka only for now
Will my items come in one package? Each Order with a unique order number will have its own packaging.
? No returns/refunds on Innerwear product, if the seal of package is broken.
I received the wrong item: Sorry for the trouble, please get in touch +94 74 056 5664 or email us at firstname.lastname@example.org with order number and concern
My order arrived damaged: Sorry for the trouble, please get in touch +94 74 056 5664 or email us at email@example.com with order number and concern
Please get in touch +94 74 056 5664 or email us at firstname.lastname@example.org with order number and concern
Upto the processing stage this is possible, after which we will unfortunately be unable to stop it.