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Refund and Returns Policy

Conditions of Return

  1. The product must be unused, unworn, unwashed and without any flaws. Please note that once a product has been opened it will be considered as used. 
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Chaddi packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box 

Returns Policy

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within 3 days of receiving your product return window. Your product may be eligible for refund or replacement.
  2. Please note that all products are not eligible for a return if the product is “No longer needed” or “Change of Mind”

Issuance of Refunds

If your product is eligible for a refund, you will receive the refund on the platform used to make payment. The shipping fee is refunded along with the amount paid for your returned product.

Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing time is 1-2 weeks

Warranty Policy

How do I know if my product has a warranty?

Unfortunately on all Inner Wear products, there is no warranty given by the Reseller (Chaddi.lk). If you have received an incorrect product, size, colour, Chaddi will fix this error and get the correct order out to you. 

For complaints on product issues, please contact us on complaints@chaddi.lk, although we are not directly engaged in production of the product, our feedback to the manufacturers is taken seriously. 

Our purpose is to make online shopping for products as stress free and simple as possible.

Violations against warranty, including but not limited to customer induced damage, such as  scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.

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