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Customer Help

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

Click on My Account (https://chaddi.lk/my-account/) and follow the “Register” steps

If you have placed the order and it has not been handed over to the delivery agent, we can still make a change. Please call if in this time period on +94 74 056 5664

While we work on this facility for you, please contact us on +94 74 056 5664. Alternatively, the delivery agent will call early in the day stating an estimated time of arrival

Only Sri Lanka for Now 

If the order is placed as individual orders it will come separately

If you have ordered all items in one cart, they would come together. We prefer this option as it helps us reducing polluting the environment.

If you need to swap an item

Returns and Exchanges

If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within 3 days of receiving your product. Your product may be eligible for refund or replacement.

Please note that products are not eligible for a refund/return if the product is “No longer needed” or “Change of Mind”

Please follow our Refunds and Returns Policy for more info: https://chaddi.lk/refund_returns/

As long as it is in its original packaging and is un-opened, we are happy to replace it at no cost to you.

Please take a picture and send us an email (returns@chaddi.lk) with the photo, and order number. 

If you prefer talking +94 74 056 5664; we will still need the picture.

 

111 Keyzer Street, Colombo 11, Sri Lanka

Please contact us on +94 74 056 5664

As long as it has not been delivered, we should be able to do something. Please call us on +94 74056 5664

Until the order is dispatched this option will exist.

When processed to this stage, the payment will be returned within 5-7 working days 

Free Island wide shipping

On all orders above Rs.2,500

One Site

All your innerwear in one place

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Best value online

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